Privacy Policy

GSK ("We" or "GSK") are committed to preotecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the UK Data Protection Act 1998 (the Act), the data controller is GlaxoSmithKline Services Unlimited of 980 Great West Road, Brentford, Middlesex, TW8 9GS, England.

Information we May Collect From You

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site https://www.sensodyne.com.my/ (our site). This includes information provided at the time of registering to use our site or posting material. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

This Site is not intended or designed to attract children under the age of 18. We do not knowingly collect personally identifiable information via this Site from visitors in that age group without the explicit consent of a parent or guardian.

We may collect information about your computer, including where available your operating system and browser type, websites you visited before and after visiting the Site, standard server log information and IP Address (see below). This information is aggregated to gather data such as the total number of visits to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our Site so that we may improve it and the services we offer. We may also share this aggregated information with other companies in the GSK group of companies (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) (the “GSK Group”) and with other third parties.

IP Addresses

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
We, or third party companies acting on our behalf, may collect IP addresses for the purposes of systems administration and analyse the use of our Site. We also may use IP addresses to identify users of our Site when we feel it is necessary to enforce compliance with the Site's terms of use, or to protect our service, Site or other users.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Cookies are tiny files, composed of a string of letters and numbers, placed on your computer by web page servers. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Where We Store Your Personal Data

GSK is committed to using commercially reasonable means to ensure that your personally identifiable information is protected appropriately, and according to the sensitivity of the information. GSK uses a variety of security technologies and procedures to help protect your personally identifiable information from unauthorized access, use, or disclosure. For example, we store the personally identifiable information you provide to GSK on computer servers with limited access that are located in controlled facilities.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, or for another company in the GSK Group, or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we make commercially reasonable efforts to prevent such unfortunate occurrences.

Uses Made of the Information

GSK will not sell or rent personally identifiable information to third parties. Sometimes selected third parties are however used to provide GSK with support services in connection with the Site and such parties may, from time to time, have access to your information to enable them to provide those services to GSK. Please rest assured that all companies providing such support services are required by GSK to meet the same standards of data protection as GSK and are prohibited from using the information for their own purposes. In particular, GSK does not allow its service providers to use your personally identifiable information for their own marketing activitiesWe use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you. We will contact you only if you have consented to this.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the registration form).

Disclosure of Your Information

We may disclose your personal information to any member of the GSK Group.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the GSK Group, our customers, or others.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at
Lot 89, Jalan Enggang,
Ampang/Ulu Kelang Industrial Estate,
54200 Selangor,
Malaysia.

Our site may, from time to time, contain links to and from the websites of third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of RM54.80 to meet our costs in providing you with details of the information we hold about you.

Changes to Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Lot 89, Jalan Enggang,
Ampang/Ulu Kelang Industrial Estate,
54200 Selangor,
Malaysia.